#!/bin/sh # File : create_sdm-ticket.sh # By : Maarten.deBoer@atos.net, 14xxyy, 150508 # Subject : Script to create SDM-tickets via IMI and/or Nagios #(0.2) : Added CI #(0.3) : Mod. options check #(0.1) : copies from test_alert #(0.2) : Added NORMAL #(0.3) : Renamed to create_sdm-ticket.sh (from create_ticket.sh), Add IMI #(0.4) : Mod; --ci #(0.5) : Add --passive | -p check #(0.6) : Mon right MONID="${MONIDHDR}.${CI} #(0.7),180228 : Added --sev & --msg) (was not in script) PGM="`basename $0|cut -d\. -f1`" VER="0.7" TMP="/tmp/${PGM}.$$" LOG="${HOME}/log/${PGM}.log" HOSTNAME="`hostname|cut -d\. -f1`" SEVNR=0 NAGIOSSEV="" MSGSTR="No message" QUERY="" PASSIVE="" DATI="`date +%Y-%m-%d-%H-%M-%S`" PASSIVECHKDIR="/appl/dfm/nagios/PassiveCheck/PRD/" MONIDHDR="MAS.NL.1" CLASS="CLASS=ZZ-Event.Storage.Storage" # SDM via IMI #SDMMAIL="prod-imi@gis.nl.ao-srv.com" SDMMAIL="ESBIncident.it-solutions@atos.net" SDMUSER="nl19471" #SDMUSER="nldsm01" SDMREPLYTO="maarten.deboer@atos.net" #SDMREPLYTO="fsod@atos.net" SDMMSG="${TMP}.sdm" CI=${HOSTNAME} SDMTYPE="Incident" #SDMTYPE="Query" #SDMTYPE="Change" #SDMTYPE="Production" SDMORG="AtosOrigin.Netherlands" SDMAREA="NL.Storage.StorageOnDemand" #SDMAREA="NL.Storage.StorageOnDemand.FSOD-1021" #SDMAREA="NL.ProcessMgmt.ChangeMgmt.GenericWorkflowSmallChange" SDMGROUP="NL.Storage.FSOD" #SDMGROUP="PL.Storage.FSOD" SDMTEXT="No text" CREATE_SDM_TICKET() { echo "@REQUESTTYPE: ${SDMTYPE}" > ${SDMMSG} echo "@REQUESTAREA: ${SDMAREA}" >> ${SDMMSG} echo "@SEVERITY: ${SDMSEV}" >> ${SDMMSG} echo "@CI: ${CI}" >> ${SDMMSG} echo "@ORGANISATION: ${SDMORG}" >> ${SDMMSG} echo "@GROUP: ${SDMGROUP}" >> ${SDMMSG} echo "@REPLYTO: ${SDMREPLYTO}" >> ${SDMMSG} echo "@PROXYUSER: ${SDMUSER}" >> ${SDMMSG} echo "Ticket:" >> ${SDMMSG} echo "${SDMTEXT}" >> ${SDMMSG} echo "---" >> ${SDMMSG} echo "[${PGM} v${VER}] @${HOSTNAME}" >> ${SDMMSG} echo "" >> ${SDMMSG} echo "@ENDOFUSDMESSAGE" >> ${SDMMSG} cat ${SDMMSG}| mailx -s "${SDMUSER}: ${SDMTYPE}; CI=${CI}(${HOSTNAME})" ${SDMMAIL} echo "`date` Mailed to SDM-IMI (${SDMMAIL}): CI=${CI}"|tee -a ${LOG} } # SDM via Nagios/Naomi(/var/log/messages file) # DFM-Severity Action # ------------ ------ # Emergency USD + Pager/SMS # Critical USD + Pager/SMS # Error USD + Pager/SMS # Warning USD # Information Information message in DFM # Normal Message out of DFM # # Nagios # ------ # MINOR Nagios-WARNING & SEV.3 # WARNING Nagios-WARNING & SEV.3 # CRITICAL Nagios-CRITICAL & SEV.2 # FATAL Nagios-CRITICAL & SEV.2 # logger -t NOTIFY FSOD-SUPPORT "Text" USAGE() { echo "Usage: ${PGM} " echo " Version: ${VER}" echo " options:" echo " -c | --ci : Ci (${CI})" echo " -g | --group : sdm Group ({$SDMGROUP})" echo " -h | --help : this help" echo " -i | --imi : via IMI" echo " -m | --msg : ticket MeSsaGe (${MSGSTR})" echo " -n | --nagios : using Nagios(-syslog) [] (NORMAL|MINOR|WARNING|CRITICAL|FATAL) (${NAGIOSSEV})" echo " -p | --passive : using nacl(nagios-client)-PassiveCheck" echo " -q | --query : create sdm-Query" echo " -s | --sev : Severity (0|1|2|3) (${SEVNR})" echo " -V : Version" echo " -x : set -x" } # Check options if [ ${#} -eq 0 ]; then echo "No option(s) given. So not to know what to do. Exiting..."; echo; USAGE; exit 1 fi while [ ${#} -ge 1 ] do case ${1} in -c | --ci) CI=${2}; shift ;; -h | --help) USAGE; exit 1 ;; -i | --imi) IMI="1" ;; -n | --nagios) NAGIOS="1"; SEVNR=${2}; shift ;; -g | --group) SDMGROUP=${2}; shift ;; -m | --msg) MSGSTR=${2}; shift ;; -p | --passive) PASSIVE="1" ;; -q | --query) QUERY="1" ;; -s | --sev) SEVNR=${2}; shift ;; -V) echo "${PGM}: v${VER}"; exit 3 ;; -x) set -x ;; *) echo "Option ${1} not known."; USAGE; exit 1 ;; esac shift done if [ "${CI}" = "" ]; then echo "CI is empty. Exiting ..."; echo; USAGE; exit 2 fi if [ ! ${IMI} ] && [ ! ${NAGIOS} ] && [ ! ${PASSIVE} ] ; then echo "No choice (IMI | Nagios | Passive). Exiting ..."; echo; USAGE; exit 3 fi if [ ${QUERY} ]; then SDMTYPE="Query" fi echo "`date` ${PGM} v${VER} started."|tee -a ${LOG} touch ${TMP} echo "CI=${CI}" echo "IMI=${IMI}" echo "MSGSTR=${MSGSTR}" echo "NAGIOS=${NAGIOS}" echo "PASSIVE=${PASSIVE}" echo "PASSIVECHKDIR=${PASSIVECHKDIR}" echo "QUERY=${QUERY}" echo "SEVNR=${SEVNR}" echo "SDMAREA=${SDMAREA}" echo "SDMGROUP=${SDMGROUP}" echo "SDMMAIL=${SDMMAIL}" echo "SDMORG=${SDMORG}" echo "SDMREPLYTO=${SDMREPLY}" echo "SDMTYPE=${SDMTYPE}" echo "SDMUSER=${SDMUSER}" if [ ${IMI} ]; then if [ ${SEVNR} -eq 0 ]; then SDMSEV="4" else SDMSEV="${SEVNR}" fi SDMTEXT="${MSGSTR}" CREATE_SDM_TICKET rm ${SDMMSG} fi #{ IMI} if [ ${NAGIOS} ]; then if [ "${NAGIOSSEV}" = "" ]; then case ${SEVNR} in 0) NAGIOSSEV="NORMAL" ;; 2) NAGIOSSEV="CRITICAL" ;; 3) NAGIOSSEV="WARNING" ;; 4) NAGIOSSEV="INFORMATION" ;; *) echo "Severity ${SEVNR} not known. Stays NORMAL" ;; esac fi MSGSTR=" ${NAGIOSSEV}:${MSGSTR} [${PGM} v${VER} @${HOSTNAME}]"|tee -a ${LOG} /usr/bin/logger -t NOTIFY FSOD-SUPPORT ${NAGIOSSEV} CI=${CI} "${MSGSTR}" echo "/var/log/messages:" grep 'FSOD-SUPPORT' /var/log/messages | tail -1 fi # NAGIOS if [ ${PASSIVE} ]; then MSGSTR="${MSGSTR} [${PGM} v${VER} @${HOSTNAME}]"|tee -a ${LOG} # 1|nlnaf25: CI=nlnaf25 Host Down nlnaf25 DFM_EVENT_ID=0000000 (YYYY-MM-DD-hh-mm-ss).|MONID=MAS.NL.1.nlnaf25-SOS;CLASS=ZZ-Event.Storage.Storage; MONID="${MONIDHDR}.${CI}" # Filers ANSW="`echo ${CI}|egrep 'nlnaf[0-9][0-9]'`" if [ "${ANSW}" != "" ]; then # Then Filer = -SOS MONID="${MONIDHDR}.${CI}-SOS" fi # Clusters ANSW="`echo ${CI}|egrep 'nlnaf[0-9][0-9][0-9]'`" if [ "${ANSW}" != "" ]; then # Then CLuster = -PLF MONID="${MONIDHDR}.${CI}-PLF" fi # Nodes ANSW="`echo ${CI}|egrep 'nlnaf[0-9][0-9][0-9]-[0-9][0-9]'`" if [ "${ANSW}" != "" ]; then # Then Nodes = -SOS MONID="${MONIDHDR}.${CI}-SOS" fi # Vfilers ANSW="`echo ${CI}|egrep 'nlnafv|nlnafs'`" if [ "${ANSW}" != "" ]; then # Then Vfiler / SVM = -VST MONID="${MONIDHDR}.${CI}-VST" fi PASSIVEFILE=${PASSIVECHKDIR}/${DATI} echo "${SEVNR}|${CI}: CI=${CI} ${MSGSTR} (${DATI}).|MONID=${MONID};CLASS=${CLASS};"|tee -a ${PASSIVEFILE} ls -l ${PASSIVECHKDIR}| tee -a ${LOG} fi # PASSIVE rm ${TMP} echo "`date` ${PGM} finished."|tee -a ${LOG} exit 0